Privacy Policy for SAJASOFT LLC

1. Information We Collect

We collect personal information you provide directly when you purchase a workflow or course, request custom services, subscribe to updates, or contact us through forms, email, or support channels.

We also automatically capture limited technical data when you access the Services, which helps us secure the platform and improve performance.

• Contact details such as your name, email address, company information, and communication preferences;
• Transaction and billing information processed securely by third parties (e.g., Stripe) for payments, invoices, and fraud prevention;
• Project requirements, service notes, or materials you voluntarily submit;
• Usage data, device information, IP addresses, and log data captured through analytics tools to help us maintain and improve the Services.

2. How We Use Information

We use the information described above to deliver and support the Services you request, manage accounts, process transactions, provide customer support, and maintain accurate business records.

We may also send service-related communications, respond to inquiries, personalize offerings, analyze performance, develop new features, prevent fraud, and comply with legal or regulatory obligations in State of Florida, United States.

3. Cookies and Analytics

We use cookies and similar technologies to operate the Site, remember preferences, and understand how visitors interact with our content.

We rely on analytics tools such as Microsoft Clarity and Meta Pixel to measure engagement, diagnose issues, and improve marketing. These tools collect aggregated usage data and do not give us direct access to the personal messages or files you store elsewhere.

You can adjust your browser settings to refuse cookies or limit tracking. Using the Services after making changes may affect the availability of certain features, but we will honor applicable opt-out signals where required.

4. Sharing and Disclosure

We do not sell or share personal information.

We disclose data only to trusted service providers and partners that help us operate the Services or when legally required. These recipients are bound by contractual obligations to safeguard the information and use it solely for the services they provide to us.

• Payment processing partners (e.g., Stripe) to complete transactions;
• Email and communications providers (e.g., Mailgun) to send transactional updates;
• Hosting, analytics, or support tools that help us diagnose and improve performance;
• Government authorities, regulators, auditors, or legal counsel when required to protect our rights, enforce agreements, or meet legal obligations.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including providing the Services, complying with legal, accounting, or reporting requirements, and resolving disputes.

When information is no longer needed, we securely delete or anonymize it consistent with applicable laws, contractual obligations, and internal retention schedules.

6. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While no system is perfectly secure, we continually improve our security program and follow obligations under the Florida Information Protection Act (FIPA) and other applicable laws to safeguard data and provide breach notifications when required.

7. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children, and if we learn that such information has been provided, we will delete it promptly.

8. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information, and you can opt out of marketing communications at any time.

To exercise these rights or update your preferences, contact us at sergio@sajasoft.com. We will respond consistent with applicable law and may need to verify your identity before honoring certain requests.

9. Changes to This Policy

We may update this Privacy Policy as our Services evolve or to reflect legal requirements. When we make material changes we will update the effective date at the top of this page and, when appropriate, notify you through email or within the Services.

10. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at sergio@sajasoft.com.